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  • If you have not received the shipping confirmation email or if the address you entered is incorrect, please let us know before 2:30 PM each day.             Contact : cs@hautuki.sg
  • The Qxpress tracking code will be provided once the product shipment has been fulfilled
  • A delivery completion email will be sent once the shipment is marked as delivered. If you have not received your package, you must contact us within 5 days after receiving the delivery completion email.
  • We will not be able to offer refunds or exchanges if you claim non-receipt of the package more than 3 days after the delivery status is marked as completed.
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